Assertive Communication Skills
- Assertiveness is the confident, positive and empathetic voice used to express yourself clearly in situations where you want to be heard. In many ways it's the foundation of respectful professional relationships.
Lack of assertiveness can lead to stress, and it may even limit your career progression. Assertive behaviour, on the other hand, increases your impact and influence at work.
In this workshop, you discover how to communicate your feelings, opinions and needs whilst retaining the goodwill and respect of your colleagues.
We explore the differences between aggressive, passive and assertive behaviour — and you’ll gain insight into your own communication style. You learn how to identify your own needs and set boundaries; how to recognise limiting thoughts; how to overcome barriers and break patterns.
If you’ve ever said `yes’ when you mean `no’, or not spoken up when you have something to say, this workshop will be transformative. Equally, if you sometimes come across as too heavy-handed, you’ll discover how to assert your rights whilst respecting the feelings, beliefs and rights of others.
This workshop is an opportunity to try out assertive skills in a safe environment. You can practise the language and phrases which help frame future conversations — even difficult conversations — and learn non-verbal techniques which reduce stress, drama and conflict.
You can expect to leave with confidence in your communication abilities, excited about putting your newly acquired skills into practice.
The workshop usually takes place with a small group to create an open, trusting environment.
"An excellent workshop on fine- tuning your communication skills. It really defines how to address other professionals in a way that enables connection, influence and buy- in.
Yvette created a fun format and kept everyone engaged and on their toes! She is one of the best facilitators I’ve worked with – and I’ve worked with a lot in my 25 years in the business."
Chris Winn,
Senior Director, NorthEast Region Security Leader – Avanade
